We would love to hear from you!

Clear Air Carbon Fiber
15 Akron Road
Toronto Ontario, M8W1T3
Canada
Ph. 612-361-9691

 

 

15 Akron Road
Toronto Ontario, M8W1T3
Canada

4165785253

Clear Air Carbon Fiber  creates and manufactures innovative carbon fiber  parts and products. Specializing in parts for OneDesign race boats and Yachts

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Returns Policy

Clear Air Carbon Fiber


Returns

Our Philosophy on Returns

First and foremost, we want you to be happy with your purchase. Should you have any problems or concerns with our product and are considering a Return, please Contact us via our Website or Send us an email to CaCarbonFiber@gmail.com and we will work hard to resolve the issue ASAP with no extra cost to you! We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please email us at cacarbonfiber@gmail.com for a Return Authorization to exchange or return any item assuming it meets the guidelines below. At which point we will email you with instructions to ship it back to us, and we will take care of the rest.

We find that the vast majority of our customers do not elect to return or exchange their items, so we have elected to pass along the most competitive prices and shipping rates we can by not paying for return shipping on returns and exchanges. 

Exchanges

If you would prefer a different product, size, style, or color ~ please ship the item back to us at the address below and include a note letting us know what you would like in exchange.  Items being sent back to us can be shipped via UPS, FedEx, or US Priority Mail, and it's suggested you keep your tracking number handy until you know we've received the item. If you instead elect to place a new order for the item, to be processed as quickly as possible, ship the first item back and your refund will be handled immediately.

Returns
All items should be returned to the address below in saleable condition. Upon receipt, refund will be applied to the original form of payment. Please allow 10-14 business days for the full processing of your return.

Please send all returns or exchanges, with the original packing slip and a reason for return/exchange to the address provided in your Return Authorization Email.
 

Non-Returnable Item: Unfortunately, we cannot accept returns of certain items*, including:

  • Any item that is returned more than 60 days after delivery**

  • Clearance sale items marked down more than 25%.

  • Any item that has been Customized

  • Any item that is not in its original condition, is damaged, is missing parts.

  • Custom-made parts


* Of course any item that has a manufacturer's defect can be returned for a full refund.
** If an item you're returning will not make it back to our service center within 60 days of the date of delivery, please contact us to determine if we can issue a full refund.

Our Return policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.